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Customer & Sales Reference
Order Fulfillment
& Logistics Guide
Everything you need to know about Will Call pickup, local delivery, regional routes, and shipping — for all Cal Greenhouses locations.
Store Locations & Hours
The "Ready Clock" for Will Call only runs during store operating windows
STORE #101
Irvine
Mon – Fri 7:00 AM – 5:00 PM
Saturday 8:00 AM – 5:00 PM
Sunday 8:30 AM – 5:00 PM
Open 7 Days No Local Delivery Thu
STORE #201
Torrance
Mon – Fri 7:30 AM – 4:00 PM
Saturday 7:30 AM – 4:00 PM
Sunday 7:30 AM – 4:00 PM
Open 7 Days
STORE #301
Cardiff
Mon – Fri 7:30 AM – 4:00 PM
Saturday CLOSED
Sunday CLOSED
Weekdays Only
Will Call — Pickup Orders
Ready time is calculated from the moment the order is placed, in business hours only
Standard Orders
4 hrs
Orders totaling $500.00 or more. The clock starts when the order is placed during store hours.
Express Orders
2 hrs
Orders totaling under $500.00. Faster turnaround for smaller grabs.
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Overnight Carryover: If your order's prep window extends past the store's closing time, the remaining prep time carries over to the next operating day's opening time. For example: a 4-hour prep order placed at 4:30 PM at Store #101 (closes 5 PM) — 30 minutes count today, and 3.5 hours carry to 7:00 AM the next morning, making it ready at 10:30 AM.
⚡ Request ASAP Pickup Checkbox
At checkout, you'll see a "Request ASAP Pickup" option. Checking this does not automatically change your system-calculated ready time — instead, it fires a high-priority alert directly to your Sales Rep and the Store Lead so they can manually review whether expediting is possible. It's a heads-up, not a guarantee.
- ASAP flag triggers an immediate notification to Sales Rep + Store Lead
- System-calculated ready time remains unchanged
- Store team will contact you if they can pull it earlier
Delivery
Monday – Friday only · Max scheduling window: 14 days out
Order Cutoff
2:00 PM
Orders placed before 2:00 PM PST qualify for next-business-day local delivery.
Delivery Days
Mon–Fri
No weekend local deliveries. Max scheduling window is 14 calendar days.
Minimum Order
A minimum order subtotal of is required to qualify for local delivery.
Delivery Rates — All Stores
Rates are based on your order total and distance from the store. All three locations use the same rate structure.
| Order Total | 0–20 Miles | 20–40 Miles | 40–60 Miles |
|---|---|---|---|
| $800 – $3,000 | $75 | $95 | $130 |
| $3,001+ | $65 | $85 | $105 |
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ASAP / On-Demand Deliveries: Urgent delivery requests outside of scheduled routes may be subject to doubled delivery rates. Your Sales Rep will confirm pricing when coordinating an ASAP delivery.
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Store #101 (Irvine) — Thursday Blackout: Local deliveries from the Irvine location are not available on Thursdays, no exceptions. Plan around this when scheduling.
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These routes apply only to Store #101 (Irvine) when delivering outside of Orange County. Each county has specific run days and order cutoff deadlines.
🏙 Los Angeles County
Thursdays Only
⏰ Cutoff: Wednesday 11:00 AM
☀️ San Diego County
Wednesdays & Fridays
⏰ Cutoff: Tue 11 AM (Wed run) · Thu 11 AM (Fri run)
🌄 Riverside County
Fridays Only
⏰ Cutoff: Thursday 11:00 AM
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Missing a regional cutoff means your order rolls to the next available run day for that county. Plan accordingly for time-sensitive jobs.
⚡ Request ASAP Delivery Checkbox
Similar to Will Call, checking "Request ASAP Delivery" sends an immediate notification to your Sales Rep and the Logistics team for manual coordination. This does not guarantee same-day delivery — it initiates a conversation with the team to see what's possible.
Common Carrier Shipping
Standard & Blue Tag — no shipments on Fridays
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No Friday Shipping: Cal Greenhouses does not ship via common carrier on Fridays. Orders placed or cut off on Friday will ship the following Monday.
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Shipping Rates & Pricing: Shipping costs are quoted individually based on your delivery location and pallet weight. Depending on your account, you may qualify for flat rate shipping or landed cost pricing — your Sales Rep can walk you through the options when setting up your account.
Additional carrier fees (lift gate, residential delivery, etc.) are passed through at cost.
Standard Shipping
Regular common carrier service. Ship date is based on the day and time the order is placed.
Blue Tag Shipping
"Blue Tag" refers to the California Department of Food and Agriculture (CDFA) agricultural tags required for shipments into Glassy-winged Sharpshooter (GWSS) free counties — generally north of Santa Barbara. Orders requiring Blue Tags follow the same ship schedule as Standard, except during the Wednesday 12:01–3:59 PM window, where Blue Tag orders roll to Monday.
← swipe to scroll →
| Order Day | Time Placed (PST) | Standard Ships | Blue Tag Ships |
|---|---|---|---|
| Saturday | Any time | Monday | Monday |
| Sunday | Any time | Tuesday | Tuesday |
| Monday | Before 4:00 PM | Tuesday | Tuesday |
| Monday | After 4:00 PM | Wednesday | Wednesday |
| Tuesday | Before 4:00 PM | Wednesday | Wednesday |
| Tuesday | After 4:00 PM | Thursday | Thursday |
| Wednesday | Before 12:00 PM | Thursday | Thursday |
| Wednesday | 12:01 – 3:59 PM | Thursday | Monday |
| Wednesday | After 4:00 PM | Monday | Monday |
| Thursday | Any time | Monday | Monday |
| Friday | Any time | Monday | Monday |
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Wednesday split window: Orders placed Wednesday between 12:01–3:59 PM ship Thursday via Standard but not until Monday via Blue Tag.
Adding to an Existing Order
Governed by the cutoff time of the original order's scheduled date
Before Cutoff
✓ Add Items
The "Add to Order" button is active. You can add items as long as the current time is before the cutoff for your order's scheduled date.
After Cutoff
✗ Locked
The "Add to Order" button is disabled. Start a new order, or contact your Sales Rep if you need help coordinating.
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What cutoff applies to my order? The cutoff matches the fulfillment type you chose — Will Call uses the store's business hours, local delivery uses the 2:00 PM daily cutoff, regional routes use their specific 11:00 AM cutoffs, and shipping follows the day/time matrix above.
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Need to change your scheduled date? That requires a Sales Rep — dates on existing orders cannot be manually adjusted by customers online.
Blackout Dates & Constraints
No pickups, deliveries, or shipments on these days
New Year's Eve Dec 31
New Year's Day Jan 1
Memorial Day Last Mon in May
Independence Day Jul 4
Labor Day First Mon in Sept
Christmas Eve Dec 24
Thanksgiving 4th Thu in Nov
Christmas Day Dec 25
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When a blackout falls on your scheduled order date, the system will automatically offer the next available date. The online scheduler enforces a 14-day max lead time from today's date.
- Maximum scheduling window is 14 calendar days from the current date
- Delivery is available Monday–Friday only for all stores
- Cardiff (#301) has no weekend Will Call or delivery availability
- All times reference Pacific Time (America/Los_Angeles) — accounts for daylight saving automatically
- Holiday blackouts apply to all three locations equally
- Store #101 (Irvine) has an additional Thursday blackout for local deliveries
Your Sales Rep
Questions? Need to reschedule? ASAP follow-up? Start here.
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Your dedicated sales rep
Log in to see your assigned Sales Rep's name, phone, and email — or call your nearest store directly.
Store Directory